Refunds and cancellation

01Find out before you pay

The free plan covers two GSTIN profiles and six prepared returns a month, with every validation rule running in full. Nothing is held back for paying customers, so you can put your own real month through fynxIQ and see exactly what it finds before any money is involved. We would rather you did.

That is why the policy below is written the way it is. A trial that costs nothing and withholds nothing is a better protection than a refund window, and it is the one we lead with.

02When access starts

fynxIQ is software you use in your browser. Nothing is shipped and there is nothing to deliver: the plan you paid for is active on your account as soon as the payment provider confirms the payment, which is normally within a few seconds. You will see the new limits on your Settings page. If a payment has left your account and the plan has not changed within an hour, write to us with the order reference and we will fix it the same day.

03There is nothing to cancel

A paid plan is a single payment for a single period, not a subscription. It runs to the end of the month or year you paid for and then stops on its own; the account returns to the free plan and everything already prepared stays where it is. Your card is never kept on file and is never charged a second time, so there is no mandate to cancel, no cancellation fee and no notice period. If you want to carry on, you pay again, deliberately, when you choose to.

04Refunds

Refunds are considered on request rather than granted automatically. Write to us saying what happened; we look at what actually occurred on the account, including how much of the plan was used, and we decide. Where the fault is ours, that decision is not a close one.

Refunded in full, always

• Billing mistakes. Charged twice, charged for a period you did not choose, or charged the wrong amount: refunded in full as soon as we can confirm it, without a request being necessary if we spot it first.
• A charge you did not authorise. Tell us and we will refund it and stop the plan while we look into it.

Considered on request

• The software did not do what we said it does. Tell us what you expected and what happened. If we agree, we refund the period in question. If we think we can fix it, we will say so and give you the choice.
• A yearly plan you stop needing part-way through. We generally refund the unused whole months. Whether we do, and how many, is a decision we make on the account.
• A first payment made by mistake (the wrong plan, or a year when you meant a month) where the plan has barely been used.

Not refunded

• Periods that have already been used.
• Returns you have already prepared and downloaded on a paid plan. Once a return has been produced, the work the plan was bought for has been done.
• Changing your mind about a plan you have been using, where the free plan was available and made the same checks available to you first.

We are describing how we decide, not reserving a right to be arbitrary. If we refuse a refund we will tell you plainly why, in writing, and you are free to disagree with us.

05How long it takes

We answer every refund request within three working days, and tell you the decision in that reply rather than leaving it open. Where a refund is approved, the money reaches your card or account according to your bank’s own timelines, typically five to seven working days after that.

06What happens to your data

When a plan ends, or a refund ends it early, the account moves to the free plan. Returns you have prepared stay readable and your filing history stays intact. Nothing is deleted because a plan ended: a notice three years from now does not care what your plan was doing. If you want the account and its records deleted entirely, the owner can do it in Settings, in its Security section; or ask us and we will do it.

07Asking

Write to official@fynxiq.com from the address on the account, or use the contact form. Tell us what happened and what you would like us to do about it.